and fix may prevent it from providing its services in a responsive and reliable manner and could cause degradations or interruptions
of service, negative experiences for individual users and business clients, repair or remediation costs, delays in the release of new
products or versions, difficulties in adequately protecting the data of its individual users and business clients
or legal liability from
various issues such as loss or leakage of confidential or personal information or under applicable regulatory regimes. In particular,
as many of its online services have significant user bases, any defects in the Company’s software applications could potentially
affect a significant user population.
As a result of any such defects, the Company may suffer damage to its reputation, loss of individual users or business clients, loss
of revenue or liability for damages, any of which could adversely affect its business and financial results.
In addition, in certain of its businesses, the Company provides its business clients with platforms through which they operate key
business functions, such as online reservations, POS, cash registers, payments, and attracting and connecting with individual users.
If there is any defect in the software used to provide these platform services, the Company’s business clients may experience
disruptions in their business operations or losses or leakage of sensitive or personal data relating to their business or their users,
and the Company expects its exposure to these risks will increase as the Company expands its SaaS business through Air
BusinessTools, a comprehensive suite of tools aimed at enhancing the efficiency and productivity of business clients including
SMEs, in its Matching & Solutions segment.
12. The Company’s businesses are subject to various laws and regulations.
The businesses that the Company currently operates, as well as those that the Company may operate in the future, span many
fields and countries and consequently are subject to a variety of laws and government regulations such as personal information and
data protection, electronic communications, consumer reporting, labor, civil rights and social welfare, anti-bribery, taxation and
antitrust laws.
Furthermore, the Company is required to obtain government permission or approval or to register for licenses in order to conduct
certain of its businesses, and certain of its businesses are subject to supervision and monitoring by regulatory authorities.
Being subject to these laws and regulations exposes its businesses to certain risks. As a general matter, the legal and regulatory
structures that apply to the Company’s various businesses are complex and even an inadvertent failure to comply with them could
result in fines, penalties, losing permission to operate some of its businesses, being ordered to suspend operations, litigation and
other legal proceedings and have an adverse effect on its reputation.
Furthermore, future changes in such laws or regulations or entry into new regulated businesses could necessitate costly compliance
expenditures and increase the risk that the Company could fail to comply with applicable requirements or miss business
opportunities as a result of restrictions imposed or delays caused by responding to such changes in laws or regulations.
Any new or amended laws and regulations may require it to change its business models or practices, or may prevent it from
conducting existing businesses or entering into new businesses, which could adversely impact its business and results of operations
and impede it from executing its growth strategy as planned.
For example, there have recently been active discussions among companies globally regarding civil rights and social welfare issues,
and if the Company is unable to appropriately respond to changes in the laws and regulations concerning such issues, the
Company’s brand and reputation may be adversely affected. In addition, taxes imposed on the use of social media, digital services
or other mobile applications in certain countries, or other actions by governments that may affect
the accessibility of its products or
users’ technology usage patterns in their countries, may cause a decline in its individual users’ engagement with its products.
HR Technology
The Company’s HR Technology segment is subject to various laws and regulations. For example, in the United States, the
Company’s activities may be subject to the Communications Decency Act, the CCPA (as amended by the CPRA), the
Telephone Consumer Protection Act, the Wiretap Act, the Stored Communications Act and the Fair Credit Reporting Act as well
as various state legislation covering the same or similar topics including regulations involving the use of biometrics. In addition,
the Company’s HR Technology segment is, or is expected to be, subject to other regulations including the GDPR, the Digital
Services Act and the Digital Markets Act in the EU and the Act on Protection of Personal Information and the Employment
Security Act in Japan and similar laws regulation these subject in the UK and other nations. Further, the European Parliament
approved the Artificial Intelligence Act which, will place restrictions on uses of AI that relate to human rights of EU citizens and
personal data. In the United States,
"The Executive Order on the Safe, Secure, and Trustworthy Development and Use of
Artificial Intelligence" was withdrawn, and “Removing Barriers to American Leadership in Artificial Intelligence” has been issued
instead. Various US states and cities, such as Colorado and New York City, have enacted regulations on AI and AI tools as they
apply to employment decisions and the Company expects this trend of increasing regulation of the use of AI in employment to
continue. These regulations may place burdens on the Company operations, as existing or planned. In addition, either courts or
regulatory agencies in the United States may find that the use of AI screening tools in employment will subject the provider of
such AI tools to the various US civil rights laws and disability protection laws. This would create an additional burden on the
Company operations and potentially expose the Company to regulatory actions including fines, and lawsuits. As described
above, regulation relating to AI, especially as its use pertains to employment decisions, has become more uncertain.
If any new laws and regulations are introduced or enforced, or if existing laws and regulations are amended or
interpreted in a
manner that is unfavorable to us, the Company’s HR Technology segment operations may become subject to additional
restrictions and costs, and it may require significant time and resources to respond to any new or amended laws or regulations.
For instance, there is an ongoing discussion in the United States to introduce a new regulation on a federal level, the American
Privacy Rights Act, which will grant consumers broad rights to control how platforms use their personal data (including rights to
opt out from certain decisions made by AI). In addition, the EEOC has begun to take the position that assessments given by a
company might make that company an employment agency, which might lead to new sets of regulations applying to our
business which helps matching candidates to jobs.
Additionally, Indeed is considered an “online platform” under the Digital Services Act. This places certain obligations on the
Company, such as transparency obligations for advertisements. Moreover, if the number of users increases and exceeds a
certain level in the EU region in the future, further requirements
on recommendation systems, including the Company’s search
engine and record keeping etc. would be imposed, and compliance with these obligations may impact the Company’s business
and results of operations. If current trend continues, Indeed may cross the threshold within the next fiscal year.