Recruit Invests in Dashbot, Inc., Provider of Conversational Analytics Platform for Chatbots
Feb. 09, 2018
Recruit Holdings Co., Ltd.
Recruit Holdings Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Masumi Minegishi; referenced below as "Recruit") has invested in Dashbot, Inc. (Headquarters: San Francisco, USA; CEO: Arte Merritt), provider of a platform capable of analyzing conversations on chatbots, through its investment subsidiary RSP Fund No. 6, LLC.
1. Investment Background and Objectives
Nowadays, with the advancements in AI technology, chatbots, the computer programs capable of making automatic conversations (through text/voice), have been garnering a great deal of attention in the world. Many companies have implemented chatbots for fulfilling a variety of tasks in the field of customer engagement. Dashbot, Inc.'s analytical platform enables companies to improve the accuracy of conversations held by their chatbots, in order to increase customer satisfaction and sales.
Through this investment, Recruit aims to support companies' adoption of chatbots, as well as the expansion of Dashbot, Inc.'s services. Dashbot, Inc. plans to use this new investment to increase the number of supported chatbot platforms and expand the platform's functionality.
2. Overview of Dashbot, Inc.
Dashbot, Inc. provides a platform for analyzing chatbot conversations. It analyzes how the chatbots are used, the contents and transitions of conversations, customer statuses as repeat customers, and the customers' sentiments during conversations, in order to detect errors and provide feedback for improving their conversational accuracy.
The platform currently supports the services such as Facebook Messenger, Slack, Kik, Amazon Alexa, and Google Assistant. So far Dashbot has analyzed more than 24 billion messages.
|(1)||Company name||Dashbot, Inc.|
|(3)||Address||90 New Montgomery, Suite 420, SF, CA 94105|
|(5)||Main business||Chatbot data collection and analysis platform provider|
3. Overview of RSP Fund No. 6, LLC
|(1)||Company name||RSP Fund No. 6 LLC|
|(3)||Address||8-4-17 Ginza, Chuo-ku, Tokyo|
|(4)||Established||November 12, 2014|
|(5)||Main business||Investment development and venture capital|
The fund aims to discover new technologies and new business models, and to acquire business opportunities which are relevant to new business development for the Recruit Group.
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